Description

IT Support Engineer and System Administrator with 4+ years of experience delivering Level 1–2 technical support, system administration, and network operations in enterprise environments. Strong expertise in Active Directory, Microsoft 365, Windows 10/11, LAN/WAN networking, TCP/IP, DNS, DHCP, VPN, firewalls, and hardware/software troubleshooting. Proven ability to resolve incidents within SLA, manage user access, maintain system security, and support business continuity. Seeking to contribute technical expertise in a fast-paced IT support role.