Description

IT Support Engineer with 9+ years of experience in enterprise IT infrastructure, system administration, and mission-critical operations, including 7+ years supporting Terminal Operations Center (TOC) at Hamad International Airport and the Qatar Airways Operations Center under the MACS-ME Project (CP310), supporting 200+ operator workstations in 24/7 aviation environments. Skilled in Windows 10/11, Windows Server, Active Directory, networking, Microsoft 365, hardware/software troubleshooting, incident management, and preventive maintenance, with a strong record of maintaining high system availability and resolving critical technical issues.