Description

Dynamic Senior Operations & Customer Service Specialist with 8+ years of experience in call center leadership, customer service, and real estate administration. Skilled in managing escalations, mentoring teams, and delivering high-quality client support. Expertise in CRM systems, scheduling, and KPI reporting (Power BI & Advanced Excel). Proven record of 95%+ customer satisfaction and reducing resolution times through workflow optimization. Strong bilingual communication (Arabic & English) with advanced French. Experience in real estate sales, property management, and client coordination. Recognized for crisis management leadership during major events, including FIFA World Cup 2022. Valid Qatar ID & Driving License immediate availability. I am seeking opportunities in customer service, call center supervision, operations management, or real estate sales in Qatar. My goal is to contribute to organizational success by combining operational efficiency with outstanding client service.